Frequently Asked Questions
What types of packaging do you offer?
We offer a wide range of packaging options, including paper food-grade packaging for restaurants, hotels, cloud kitchens, and cafes. Our products include meal trays, pizza boxes, noodle boxes, cake boxes, macaron boxes, and more. Additionally, we provide packaging for beauty and cosmetic brands, FMCG, fragrance brands, and B2C businesses. For PR and gifting needs, we offer rigid boxes, paper carry bags, and shipping mailers or carton boxes.
Are your products eco-friendly?
Yes, our products are designed to promote sustainability and help reduce plastic usage. We use eco-friendly materials such as
food-grade paper and biodegradable coatings to support environmentally-conscious businesses.
Can I customize my packaging?
Yes, we offer customization for bulk orders. For quantities above 1000 pieces, you can submit a request through the "Customize for My Brand" page on our website or contact us at connect@ezellohub.com.
Do you offer bulk pricing or discounts for large orders?
Yes, we offer competitive pricing as we are direct manufacturers, eliminating the middleman. Bulk orders are eligible for discounts.
What industries do you serve?
We serve a variety of industries including food, product, B2C/D2C, and fashion industries, providing packaging solutions tailored to each sector.
How can I place an order on Ezellohub?
You can place an order directly on our website. For bulk purchases or customization, you can fill out the form on the website or email us at connect@ezellohub.com.
Do you offer international shipping?
Yes, we offer international shipping for our products.
What is the lead time for orders?
Our standard lead time for orders is 7 working days.
Are your packaging materials safe for food contact?
Yes, we use food-grade paper
and coatings in our packaging, ensuring that it is safe for food contact.
Can I get samples of your packaging products before ordering?
Yes, you can request samples, although providing them is at our discretion.
Do you offer sustainable or recyclable packaging options?
Yes, we offer sustainable and recyclable packaging options to support environmentally-friendly practices.
How can I track my order?
Once your order is shipped, we will share a tracking link with you. You can use this link to track the status of your order.
Can I change or cancel my order after it’s been placed?
You can request changes to your order if the value remains the same or higher, but cancellations are not accepted once an order is confirmed.
What payment methods do you accept?
We accept UPI, card payments, digital payments, and cash on delivery.
How do I contact customer support?
For customer support, you can email us at connect@ezellohub.com, or reach out to us via our helpline number for assistance.
Do you offer return or refund policies?
For details on returns and refunds, please refer to the "Shipping and Return" page on our website.
Are there minimum order quantities for certain products?
Yes, there are minimum order quantities (MOQs) for certain products, which are mentioned on the respective product pages.
Can I get help designing custom packaging?
Yes, we offer design services for custom packaging on orders above 1000 pieces. Please note that additional charges may apply for the design service.
What should I do if my order is damaged or incomplete?
If your order is damaged or incomplete, please contact us at connect@ezellohub.com and provide an unboxing video. This is necessary for verifying the issue and providing a solution.
How do I know if my packaging meets my product's requirements?
For assistance in ensuring your packaging meets your product's needs, feel free to contact our customer support team, who will be happy to help.